Lesson Policies

Lesson cancellation

  1. Cancellation of a lesson must be made AT LEAST 24 hours prior to the scheduled lesson time in order to receive a make-up lesson (for definition of a make-up lesson, please see below).

  2. Use the Student Portal to notify us of missed lessons. Text and Voice messages are OK as well.

  3. No shows or failure to notify the school/teacher within 24 hours is considered a forfeited lesson.

  4. If you know of dates ahead of time where you cannot make a lesson, please notify the school when booking/paying for your lessons.

  5. There are NO refunds on unused or cancelled lessons.

  6. Should you choose to take a break, unused lessons can be banked for you for a period of 90 days. Unused lessons after that time will be considered forfeited.

  7. Should you decide to stop taking lessons altogether, please give your teacher 2 lessons notice.

Make up lessons

  1. Any lessons cancelled at least 24 hours ahead of the scheduled lesson will receive a make-up lesson at a time convenient to both the teacher and the student.

  2. A make-up lesson can be booked using the Student Portal . You can also book directly with your teacher.

  3. Typically, make-up lessons take place at an alternate time/day within the week. In some cases, the make-up lesson will be added after/before the original lesson time, enabling the student to have an hour lesson.

  4. Make-up lessons not used after 90 days will be considered forfeited


  1. We accept most forms of payment.

  2. Lessons are billed on the first of each month by default. However, we can accomadate alternate billing schedules.

  3. Student tuition is paid to reserve a weekly slot on the calendar. There are NO REFUNDS on unused or cancelled lessons.

Holidays / school breaks

Exceptions will be made with respect to Major Holidays and School breaks.  Please advise your teacher as soon as you know you will have to miss a lesson.

When your teacher cancels

If your teacher cancels a lesson and we are unable to find a substitute teacher, we will skip over that weeks lesson and resume the following week.  All payments will be pushed forward to compensate for the missed lesson.